Highly unprofessional and ride

Everything was going fine with the move until the ping-pong table assembly.The estimate that you signed was for included the moving of the ping-pong table,not disassembling&reassembling.Once the crew realized that it could not be moved intact,they had to dissemble it.At destination, the crew did experience difficulty in reassembly.You became very irate with the crew at that point and also with our manager as you didn't want to pay for the extra time it took to reassemble.It was not that the crew did not know how to reassemble it,but the fact that your ping-pong table would not re-align properly.We don't take ping-pong tables apart unless absolutely necessary for this exact reason.We sent a 4th worker out(at no charge)&also removed one half hour.As far as the plastic totes pictures you posted,they were packed by you,not O’Brien’s.Had we packed the items,we would have put them in proper boxes and packed them properly.We are issuing you a $100 refund to your card as a gesture of goodwill.